Contact information: We may collect your name, email, mobile number, phone number, street, city, state, pin-code, country, payment modes, medical prescription, medical/health records, IP address, and transactions done on WONDRx App/Website.

Payment and billing information: We may collect your billing name, billing address, and payment method when you make a transaction on the App/Website of WONDRx. We NEVER collect your credit card number (unless you choose to save it with us) or credit card expiry date or other details pertaining to your credit card on our App/Website. Credit card information will be obtained and processed by our online payment partner.

Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to WONDRx.

Demographic information: We may collect demographic information about you, healthcare providers you like, events you intend to participate in, coupons you buy, or any other information provided by you during the use of our App/Website. We might collect this as a part of a survey also.

Other information: If you use our App/Website, we may collect information about your IP address and the browser you're using. We may look at what website you came from, the duration of time spent on our website, pages accessed, or what website you visit when you leave us. We might also collect the type of mobile device you are using or the version of the operating system your computer or device is running.

We collect information directly from you. We collect information directly from you when you register for any service or you buy any service or product or you download any of our App. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, web beacons etc for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

We use information to contact you: Regarding confirmation of a purchase on our App/Website or for other promotional purposes.

We use information to respond to your requests or questions: To confirm your registration for an event or contest.

We use information to improve our products and services: To customize your experience with us. This may include displaying content based upon your preferences.

We use information to look at site trends and customer interests: To make our App/Website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes: To protect our company, our customers, our App or our Website.

We use information to send you transactional communications: To send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

We use this data to enable you to make payments for our Services. We use a thirdparty service provider to manage payment processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of payment processing on our behalf.

We use this data for processing your requests, enquiries and complaints, customer services and related activities.

We also use this data to provide you with informative features and services that are developed by us from time to time.

We also use this data for providing, testing, improving, or recommending the Services.

We also use this data to provide support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems. We may also tell you about new features or products. This could be our own offers or products, or third-party offers or products we think you might find interesting. If you buy coupons/Rx-Coins from us we will enrol you in our newsletter.

If you give us your consent, we may send you newsletters and emails to market other products and services we may provide.

Research and innovate for social good.

We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.

We may use identifiable data from your end for i) research and analytics purposes ii) to share it with third parties when required to fulfil any service or purchase request iii) for further reference to healthcare providers as suggested in your prescription or as per medical requirements iv) for any reminders to you on dosage, repeat purchase of products or service v) for direct communication with you through our team or our partners.

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processing or transactional message processing. Some vendors may be located outside of India.

We will share information with the service providers. We share your information with service providers and other parties responsible for fulfilling the purchase (service or product) obligation. The service providers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide medical services or products, or who operates a venue where we hold educational or promotional events. Our partners use the information we give them as described in their privacy policies.

We may share information in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Cookies are text files which are sent from our server and downloaded to your device when you visit our Website. They are useful because they allow us to recognize your device when you return. You can disable them through your browser should you so wish. We use cookies to see which parts of our Website are used by Registered Users/Visitors and to record the number of visits to our Website.

Web beacon (also known as Clear GIF, Web Bugs or Pixel Tag) is a tiny picture file embedded on the App/Website that tracks your behaviour and navigation. It is similar to a cookie in what it does, but it does not get downloaded on to your device. We use web beacons to manage cookies, record visits, and to learn marketing metrics. We also use web beacons to track and monitor email opening rates as well as link clicks

Usually, browsers have default setting to accept cookies until you change your browser settings. You can choose to reject and remove cookies from our Website by changing your browser settings. If you reject or remove our cookies, it could affect how our Website works.

Right to be Informed: You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavoured to do by way of this Policy

Right to Restrict: You have a right to request us to temporarily or permanently stop processing all or some of your personal data. Send an email to support@wondrx.com

Right to Erasure: You have a right to request us to delete your personal data. Send an email to support@wondrx.com

Email Opt-Out: You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please send email to support@wondrx.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through whatsapp, email and SMS about your purchases, reminders, dosages etc.

Right of Access: You have a right to access the personal data you have provided by requesting us to provide you with the same. Send an email to support@wondrx.com

Rights could be exercised by reaching out to our Grievance officer whose details are mentioned further in the document.

In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;

to protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;

to investigate fraud, credit risk or violation of our Acceptable Use Policy;

in connection with legal proceedings brought against WONDRx, its officers, employees, affiliates, or providers;

to establish, exercise, protect, defend and enforce our legal rights.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Ms. Shamli Viz

1812-A, C Wing, Kailas Business Park

Vikhroli, Mumbai (86)

iEmail: support@wondrx.com

If you have any questions about this Policy or other privacy concerns, you can also email us at support@wondrx.com

First acknowledgment within: 5 working days

Analysis and response within: 30 working days

Closure of received grievance within: 60 days

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our App/Website. Please check our site periodically for updates.

If you choose to visit the App/Website/any of our platforms, your visit and any dispute over privacy is subject to this Policy and the terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and jurisdiction will be in Mumbai.